Return Policy for Knife Sales

At Artifact Metalworks, we take pride in our handcrafted, high-quality metalwork. Each piece is carefully forged to ensure uniqueness and superior craftsmanship. Due to the custom nature of many of our products, we have the following return policy:

  1. Custom Orders: Custom orders are non-refundable and non-returnable as they are made to your specifications. We encourage clear communication during the design process to ensure your satisfaction.

  2. Ready-Made Items: For non-custom items purchased from our available stock, we offer a 14-day return policy. Items must be returned in their original, unused condition. Customer is responsible for return shipping costs.

  3. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us within 3 days of receipt. We will work with you to repair or replace the item at our discretion.

  4. Refund Process: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item. The refund will be for the purchase price of the item only, excluding shipping costs.

  5. Exchanges: Due to the unique nature of each piece, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

  6. High-End Knives: For our high-end custom knives, which are typically ordered in person, special consideration may be given on a case-by-case basis.

  7. Online Purchases: This policy applies to items purchased through our website, Etsy, social media platforms (Instagram, Facebook, TikTok), or other online channels.

Please note that minor variations in handmade items are part of their unique character and are not considered defects.

For any questions or concerns about our return policy, please contact us directly at artifactmetalworks@gmail.com or through our Instagram @artifactmetalworks.

We value your satisfaction and are committed to providing exceptional craftsmanship and customer service. Thank you for supporting Artifact Metalworks and the art of traditional blacksmithing.